2024 Private Lessons Scheduling Policy

The primary goal of our private lessons program is to provide a consistent and enjoyable lessons experience which allows our students to get the most out of learning.  Our program is billed on a monthly tuition basis, in which the instructor and student shall make a mutual commitment to a regular agreed-upon weekly lesson time.

Scheduling:

The student (or parent / scheduling contact) will agree upon a regular weekly lesson time / duration with the instructor, that will reserve a continued space on the instructor’s roster of private students.  The regular lesson time must be within Monday thru Friday, subject to instructor availability. The student’s lesson time may be changed upon request at any point, going into effect the following calendar week from reaching a new agreed-upon time.

Students/families will pay a flat monthly tuition based on the lesson duration and number of active students in the household. Instructors will commit to weekly lessons at the regular lesson time indefinitely throughout the entire calendar year while the student is enrolled in the program, with exception to the following holidays where the instructor will have no obligation to provide lessons:

Music Flow Holidays / Lessons Recess Days:

New Year’s Day - Jan 1st (observed day)

Spring Break Week - based on Bend - La Pine school calendar

Spring Recital Days - Estimated at 3 consecutive days TBA*

Memorial Day

Independence Day - July 4th (observed day)

Summer Week - 1 calendar week in either June, July, or August TBA *

Labor Day

Fall Recital Days - Estimated at 3 consecutive days TBA*

Thanksgiving & Black Friday

Winter Holidays - Dec 24th thru Dec 31st

*Notes:

• Spring recitals planning will attempt to NOT schedule a show on a Monday, so that regular Monday students may not potentially miss 2 lesson weeks in a row considering the proximity to Memorial Day. In the (hopefully rare) case a spring recital day must be on a Monday, the instructor will work with Monday-students to provide a lesson for this week, as opposed to a recess day.

• Summer:  The instructor will communicate a lessons recess/vacation week during Jun/Jul/Aug of his/her choosing by April 30th to the student.

• Fall recitals planning will attempt to NOT schedule a show on a Thursday or Friday, so that regular Thu/Fri students may not potentially miss 2 lesson weeks in a row considering the proximity to Thanksgiving weekend. In the (hopefully rare) case a fall recital day must be on a Thursday or Friday, the instructor will work with Thu/Fri-students to provide a lesson for this week, as opposed to a recess day.

Re-scheduling policy:

There will be no obligation to instructors or students to reschedule any particular lesson for a different time during the week, regardless of notice provided for scheduling conflicts.  That being said, the student or instructor can request / agree upon a new regular lesson time at any point that may be more effective going forward (going in effect the following calendar week).

Student-Cancellations:

Tuition will not be credited if the student is unable to attend the planned lesson time, for any reason, including illness.  There is no obligation for the instructor to reschedule student-cancelled lessons.

For student travel weeks, the student may request a virtual lesson to take place in lieu of in-person. However, this must be agreed-upon by the instructor.  Tuition will not be credited due to student travel.

Instructor-Cancellations:

There is no obligation for the student to reschedule instructor-cancelled lessons.  In these cases, the student will receive a tuition credit equal to 25% of the regular tuition rate for each instructor-cancelled lesson.

Make-up lessons policy:

Under no circumstances will the instructor hold make-up lessons for the student to use at a future point.

Initial Enrollment:

The initial month of lessons will be prorated based on which week the first regular lesson day falls on.

- If there are 4 or more lesson days in the initial month, the initial month’s tuition is 100%.

- If there are 3 lesson days in the initial month, the initial month’s tuition is 75%.

- If there are 2 lesson days in the initial month, the initial month’s tuition is 50%.

- If there is 1 lesson day in the initial month, the initial month’s tuition is 25%.

Discontinuing Lessons:

Discontinuation notice from the student must be communicated by the 28th of the month prior, to discontinue as of the upcoming month.

If the instructor can no longer accommodate the regular lesson time, it is encouraged for the student and instructor to agree upon a new regular lesson time.  However in this case, the student has the right to discontinue the program immediately, and to receive a prorated credit/refund if applicable.

Inclement weather:

If the instructor deems it unsafe to travel to lessons due to weather conditions, the instructor will be willing to offer virtual / online lessons to students scheduled for that day in lieu of in-person.

Multiple-Student Households:   

Many of the lessons we provide are for a household of multiple students, learning within a total lesson time slot.  In these cases, for billing and scheduling purposes we consider the lesson time slot as a single “family” time slot.  If an individual  student of a multi-student household cannot attend during a lesson time, the instructor will do his/her best to fulfill the full lesson time as best as reasonably possible for the remaining students present.